Sales Conditions

1 Sales Conditions

1.1 The terms and conditions of sale apply to all goods and services offered by Wanderlust Matkad OÜ, registry code 1488951, including the Sales Agreement concluded between the Seller and the Buyer via https://wanderlust.ee/ (Website).

1.2In addition to these Terms of Sale, the legislation in force in the Republic of Estonia applies to the legal relationships between the Seller and the Buyer arising from the purchase.

1.3„Seller“ is Wanderlust Matkad OÜ, registry code 14818951, location Harju county, Kuusalu parish, Kuusalu township, Keskväljak 12, 74601, e-mail address [email protected], telephone +372 5904 7065, who is also the owner of the Website.

1.4„Buyer“ is any natural or legal person or any user of the Website who submits an Order to the Seller or enters into a Sales Agreement with the Seller for the purchase of Goods.

1.5„Consumer“ is a natural person Buyer by whom the conclusion of Sales Agreements is not related to independent economic or professional activity and to whom consumer rights apply.

1.6„Order“ is an Order submitted by the Buyer to the Seller for the conclusion of the Sales Agreement.

1.7„Sales contract“ is the Goods purchase and sale contract concluded with the Seller.

1.8„Goods“ oare goods and services sold by the Seller (including various events, hikes, gift cards), which the Seller can also offer via the Website.

1.9The main information related to the Goods is displayed on the Website next to the Goods. Please contact the Seller to get more detailed information about the details.

1.10When submitting an order and/or concluding a Sales Agreement, the Buyer confirms that he agrees to the Terms and Conditions of Sale and has read and thoroughly familiarized himself with them.

1.11The Seller’s Privacy Terms, Cookie Policy and Liability Declaration are an integral part of the Sales Agreement, which are available on the Website and which the Buyer agrees to when concluding the Sales Agreement.

1.12The Seller reserves the right to make changes to the Terms and Conditions of Sale at any time, which are published on the Website. The sales terms and prices applicable at the time of the conclusion of the sales contract apply.

2 Price information and placing an Order

2.1The price of the Goods sold on the Website is shown in euros to which VAT is added.

2.2The buyer pays the price shown on the Website at the time of placing the Order (including the reservation)

2.3It is possible to order Goods in two ways.

2.3.1The first option:

2.3.1.1To order Goods via the Website, select the appropriate Goods and its quantity, fill in other necessary fields and click „Add to basket“ or „Buy ticket“. The Website will then direct you to view the shopping cart or pay. The order of operations may differ for some Goods.

2.3.1.2The shopping cart icon in the upper right corner of the Website also directs you to the shopping cart and paying for the Goods. The shopping cart will show you the total cost of the Order. If the Shopping Cart does not show all the Goods added to the cart, click „Update Cart“. You can also use a gift card as a payment method in the shopping cart and apply discount coupons by entering the number of the gift card and/or by entering the discount code. Click „Go to Pay“.

2.3.1.3If the Website has directed you to the payment page, fill in the necessary contact data fields and confirm that you have read the Sales Terms, Privacy Terms and Liability Declaration. Then choose the payment method that suits you and click „Submit order“.

2.3.1.4After selecting the payment method, the Buyer is directed to the payment environment of the selected provider. After making the payment, be sure to click „Back to merchant“.

2.3.1.5After confirming the purchase, an automatic payment confirmation is sent to the Buyer’s e-mail address. The electronic product (including the gift card) will be sent to the Buyer’s e-mail address after the receipt of the payment has been verified.

2.3.2The second option:

2.3.2.1For ordering the Goods, the Buyer must make an inquiry (request). You can make a request via the Website by clicking “Send request”. In the inquiry form, the Buyer fills in the necessary fields (including his contact details) and mentiones the Goods in which the Buyer is interested. Click „Send“, after which the booking Order will be forwarded to the Seller.

2.3.2.2The inquiry can be made by sending an e-mail to the Seller at [email protected]. The Buyer forwards to the Seller by e-mail his contact details and a request about the Goods in which the Buyer is interested.

2.3.2.3The inquiry can also be made by phone by calling the Seller at phone number +372 5904 7065. The Buyer provides the Seller with his contact details and a request about the Goods in which the Buyer is interested.

2.3.2.4Upon receiving the request, the Seller generally submits an offer to the Buyer by e-mail within 48 hours, indicating the price of the Goods, the validity or deadline of the offer and other important conditions. If the offer is suitable, the Seller will send an invoice to the Buyer for payment.

2.3.2.5Orders that have not been paid for on time may be canceled by the Seller after 3 calendar days from the payment due date.

2.3.2.6In the offer, the Seller explains to the Buyer that the Sales Terms, Privacy Terms and Liability Declaration apply to the service. By accepting the offer, the Buyer also agrees to the Sales Terms, Privacy Terms and Liability Declaration.

2.3.2.7If the offer has not arrived within 48 hours, please contact the Seller via e-mail [email protected] or by calling +372 5904 7065.

2.4The sales contract enters into force after the payment has been received by the Seller.

2.5The Buyer must carefully check the accuracy and correctness of the information provided to the Seller, as the availability of the Goods and service provision and, if necessary, the subsequent settlement of disputes and claims depend on it. The Seller is not responsible for any damage or any other consequences arising from incorrect data provided by the Buyer.

2.6The Seller does not guarantee the availability of the Goods displayed on the Website. If the Buyer submits an Order and it turns out that the Seller is unable to fulfill the Order, the Buyer will be informed of this and the amount paid will be returned as soon as possible, but no later than within 14 days of sending the notice.

3 Terms of cancellation

3.1If the event is canceled by the Buyer 5 or more weeks before the agreed date, 80% of the agreed cost of the event will be returned to the Buyer.

3.2If the event is canceled by the Buyer 3 to 4 weeks before the agreed date, 50% of the agreed cost of the event will be returned to the Buyer.

3.3If the Buyer cancels the event less than 3 weeks before the agreed date, the amount paid for the event will not be refunded.

3.4If the Seller cancels the event, 100% of the paid amount will be returned to the Buyer.

4 Consumer’s right of withdrawal

4.1The consumer has the right to withdraw from the Gift Card Sales Agreement within 14 days. As for the rest of the Goods, the Consumer’s right of withdrawal does not apply to the Goods sold by the Seller (see Law of Obligations Act § 47 subsection 1 and § 47 subsection 3 p. 12) and the cancellation conditions set forth in clauses 3.1 – 3.3 apply.

4.2To withdraw from the Gift Card Sales Agreement, please send a withdrawal request to the e-mail address [email protected]. The amount paid for the gift card will be returned to the Consumer immediately, but no later than 14 days after the day on which the Seller becomes aware of the withdrawal of the Gift Card Sales Agreement by the Consumer. The Seller makes the refund using the same payment method that the Consumer used to make the payment.

4.3 The consumer’s right of withdrawal does not apply if the Buyer is a legal entity. The cancellation conditions set forth in points 3.1 – 3.3 apply to the legal entity Buyer.

5 Seller’s liability and force majeure

5.1The seller has the right to cancel the event if it is prevented by force majeure (war, other political events, natural disaster, strike, extreme weather conditions, etc.).

5.2The seller is not responsible for event cancellation and damage incurred if the event was canceled due to force majeure.

5.3The Seller has the right to cancel the event based on the Seller’s risk assessment of the weather conditions and the safety of the participants.

5.4If possible, the Seller will replace the canceled event by agreement with the Buyer.

5.5 The Seller is not responsible for lost income or non-material damage under any circumstances.

6 Dispute Resolution

6.1If the Buyer has any complaints about the Goods, the complaints must be submitted as soon as possible to the Seller’s e-mail address [email protected], indicating the name of the person making the purchase, contact telephone number, a brief description of the claim and the number of the document proving the purchase or bank account statement of payment.

6.2All claims will be reviewed as soon as possible, but no later than within 14 days from the receipt of the claim.

6.3 The Consumer has the right to appeal to the Consumer Disputes Committee if no agreement is reached.

6.4Estonian law applies to sales contracts concluded through the Website, and disputes that have not been resolved out of court through negotiations will be resolved in the courts of the Republic of Estonia.